"impossible to get help"

Desperately been trying over weekend to get some advice concerning my mother who has had a relapse with her illnes.

Impossible to get hold of anyone involved in her care.

Passed from one department to another with no one knowing who should be contacted.

Oh well maybe I;ll try again tomorrow,

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Prospect Park Hospital


Thank you for your posting. We are sorry that you could not obtain help for your mother over the weekend. I have notified senior staff. Please contact me for a full discussion so that we are able to provide you with a full response. If you would prefer to remain anonymous, you can contact your local Healthwatch organisation for assistance.Details can be found on our website; www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail trevor.lyalle@berkshire.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful