"Nurses with x-Ray vision?"

About: Queen's Medical Centre

Recently I badly injured my foot playing sports. I heard a loud pop and tear in the arch. Wasn't able to walk. Foot swelled like a balloon. Was absolute agony. Went to the emergency at qmc and waited four or so hours to be seen by a nurse that looked at my foot from six feet away without even making any contact with my foot and just passed me a prescription for painkillers. I asked if there was any chance of an X-ray and the nurse said "no" and sent me out.

Before leaving I asked where to be my prescription as I'm new to Nottingham and the nurse said "any chemist in Nottingham will be able to give them to you" incorrect. As I traveled in agony to the city, not knowing I had to get them on site at the hospital to find out I could have something from the chemist at a tenth of the strength.

I still have trouble with my foot and it was one of the worst experiences I've had in a hospital and I've had some bad experiences.

I would go out of my way to avoid this hospital, even if my life counted on it, I would avoid at all costs.

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Response from Queen's Medical Centre

I’m sorry to hear that you were unhappy with your treatment in our Emergency Department and the information you were given about your prescription.

If you’d like to discuss your concerns further with me so that we can understand where we may have fallen short, you can contact me by email at maria.bentley@nuh.nhs.uk or call 0115 9249924 ext. 64127 to speak to me directly. Kind regards, Maria Bentley Interim Divisional Nurse, Medicine

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