This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

You could not have done more to support u

Posted By polarbear

"You could not have done more to support u"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency

(as a relative),

My mother was taken to A&E by very professional, kind & caring Paramedics. After a short wait they handed her over to lovely kind & caring nursing staff. Once she was checked in she was seen by a lovely doctor who then sent her to the X-ray department, again this was a kind & caring experience. It was decided that my mother could not possibly go home but didn't need to stay in hospital. The AIR Team became involved & within a short time they arranged for her to be taken into a care home for respite care. Well done to all involved! Both my mother & myself feel you could not have done more to support us during what appeared to be a very busy time. Thank you.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust 8 years ago
Rebekah Marong
Communications & Engagement Support Officer, Communications and Engagement,
East Midlands Ambulance Service NHS Trust

Provide admin support to the Communications and Engagement teams

Submitted on 29/10/2015 at 16:44
Published on Care Opinion on 30/10/2015 at 11:46

Dear polarbear,

Thank you for your kind words and for sharing your mother’s experience with us.

I’m glad that our crew were able to make both you and your mother feel at ease and cared for. I’m especially pleased that, although they were friendly, you also noted that they were able to remain professional throughout.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew that cared for your mother and share your words with them. You may contact them via telephone on 0333 012 4216 or email PALS.Office@emas.nhs.uk.

I wish your mother a sound recovery.

Best wishes,


Rebekah
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k