"Waiting time just too long"

Had to bring my mother in law to the A&E dept at NMGH, what a huge mistake, wish we'd asked the ambulance to take her to a different hospital. We arrived at 1.47pm, it is now 6.33pm and we are still sat in the waiting room. My mother in law is in severe pain, we have asked for pain relief but the nurse informed us that she couldn't have any until a bed became available, when asked approx. how long this could take, we were just told 'a long time'. I understand the problems the A&E departments face but nearly 5 hours in severe pain is just absolutely ridiculous. I don't pay upto 40% tax for such rubbish facilities (well clearly I do). Unless you have hours to waste I would recommend to avoid at all costs. Go anywhere else, it can't be as bad as this...