"A&E Assessment."

On the 2nd Sept 2015 I visited the A& E department with a dislocated shoulder. After a short wait I went into the assesssment room, this only took about 3 minutes. I then returned to the waiting room, which was quite busy. I was in a great deal of unbearable pain and slumped on a chair. A notice on the wall stated people would be seen in priority order. I was still waiting 2 1/2 hours later, whilst people with minor injuries were seen before me, this included a young girl with a scald on her leg who spent most of her waiting time running around the unit, hardly a priority case !!

When I finally got to see a nurse I was told they could do nothing for a dislocated shoulder there and I would have to be taken by ambulance to Blackburn Hospital. If I had been told this at my initial assessment I could have gone to Blackburn earlier, and been dealt with sooner.

I wrote a letter of complaint to the unit, but I have had no response. i would "not" recom mend this hospital to anybody .. go to blackburn if possible; i was treated and let down by this"new "triage idea becouse the person who was doing it could see that i was in distress but did "nothing" at all to help me. the worst hospital i have ever been in .. and the last time .. i would rather travel miles in a shaky ambulance than visit that hospital again!the xray done eventually at blackburn showed that my dislocated shoulder was out of the socket about three inches ; it took two doctors two attempts to get it put back.. imagine how painful that was!!

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Response from Accrington Victoria Hospital

Thank you your feedback regarding your recent visit to the Minor injuries unit at Accrington Victoria Hospital and for taking the time to do so.

We are very sorry for your experience and please be reassured that your comments will be passed onto the team.

I would appreciate it if you could contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk so that I can understand more about your experience.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again for commenting

Helen Ritchie, Senior Patient Experience Facilitator

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