"Wonderful out of hours service"

About: Goole & District Hospital (Acute)

(as a relative),

I called the 111 helpline for advice about our poorly 4 year old son. A very helpful doctor from the Goole Hospital Out of Hours service called back almost straight away and gave us a time to visit the hospital. We arrived to find Dr Lee already waiting for us. He was wonderful with our son and dealt with him quickly and kindly. We were given great advice and a prescription. He took the time to direct us to a local late night pharmacy. We can't thank Dr Lee and the doctor who initially called us enough. They made a rather stressful evening much more bearable.

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Responses

Response from Sarah Mainprize, Director of OD and workforce, Northern Lincolnshire and Goole NHS Foundation Trust

picture of Sarah Mainprize

Thank you for taking the time to compliment the East Riding GP Out of Hours Service. I am very glad that you and your son had a positive experience and I hope that he is now feeling much better.

I have passed your feedback to our Patient Relations service for logging as a compliment and I have also informed the Out of Hours service manager. Best wishes,

Deon Falcon, Engagement Manager, NHS East Riding of Yorkshire Clinical Commissioning Group

www.eastridingofyorkshireccg.nhs.uk

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