"Hip Replacement"

Following a long struggle to be offered surgery I had an apt in July. Great relief, the surgeon explained every thing in depth & to the point, and I felt confident I had the best result. 8 weeks later I was in for Surgery 19th September. Booked in to await my turn which was midday by which time I was very cold as there was no heating in room. I was not concerned about the op as I knew life could only be better and all of the Theatre staff were so friendly & reassuring & a big Thank you to the lovely nurse who cared for me in recovery & getting a hot blanket to defrost me. The nurse had to make 2 requests for me to be collected back to ward!

I had to ask 3 times for a long over due drink & toast. Early evening as i was in a lot of discomfort with my leg I asked if I could have a towel under my knee to relieve pressure to be told ( very abruptly) No. Fortunately the night staff came on (Angels of Mercy) by which time I was in a lot of pain. What a different attitude, nothing was to much trouble. I was helped with support to my leg, washed, calmed etc & I was able to sleep. The nurses had a very busy time, as most patients were uncomfortable apparently. I wake at 4.30 am & was offered a lovely cuppa.

Sunday briefly saw physio & my surgeon & I start to get mobile. Left to your own devices really which was a problem sometimes ie bathroom etc. Again night staff were so friendly & helpful. I chose to go to Woodthorpe as my husband had a knee replacement there last year & we were happy with the outcome.

I would rate Surgeon, Theatre/Recovery Staff & Night Staff plus the aux nurse as outstanding & caring. Some of the Day Staff were detached, did not communicate well & gave the impression not in the job as a vocation! Particulary disappointing was the physio who did not complete instructions on stairs training (prior to my release) but insisted they had, plus a colleague supported the physio saying they must have shown me as it was written down. Bad Attitude. If you were a shy retiring type this could have been upsetting.

I would recommend this hospital but advise patient to be aware.

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Responses

Response from Nottingham Woodthorpe Hospital

Thank you for taking time to complete an online review.

We value patient’s opinions and observations and use all of these them to inform quality improvements at Woodthorpe Hospital. We will share your comments with the staff involved in your care.

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