"Keep on being awesome"

About: West Cumberland Hospital

The warmth and friendliness of the staff made a stressful day (open hernia repair procedure) much less scary. From the member of staff who directed us to the day care unit to the reception and ward where I waited and the theatre staff, everyone went out of their way to inform and reassure in such a professional and sympathetic way while efficiently working under pressure of time.

The brand new premises were good but the atmosphere of warmth and humour makes all the difference when you are a patient. I am very glad I opted to have the procedure done here.

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Responses

Response from West Cumberland Hospital

Many thanks for taking the time to share your experience with the Trust. I can appreciate it can be scary coming into hospital and to read that the staff made your experience so positive is really pleasing.

We are thrilled with the new building, but it is the staff who make the place and I shall pass your comments to the manager for sharing with the staff.

I hope you are recovering well best wishes

Helen

North Cumbria University Hospitals NHS Trust.

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