"Nottingham City Crisis Team"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (City)

(as the patient),

I feel it is important for me to write this.

I am currently receiving support from the City Crisis team. Whilst relationships with the team were very turbulent at the start of my support, with the support of my therapist at the time, a meeting was arranged with their Manager. I was able to express my thoughts and wishes in this meeting, and I felt listened to.

My support from the team is exceptional. Sometimes support isn't how I want it, but I can manage this better, and it doesn't matter so much - you can't get on with everyone all of the time! Overall I feel I am well supported and listened to. I don't feel fobbed off, and the team has worked with me around not advising me on distractions straight away. The support is person centred and tailored around me.

I don't get as much support as others - I don't get telephone calls or very regular visits. I am sad that I don't. Currently my support is about me calling the team as and when I need them out of hours.

I feel the team get such a raw deal. They work long hours, and have lots of people that require support. They have many elements to their role. They even often stay over their working hours. I want to acknowledge this, and how great they support me.

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Response from Ruth Gadd, Acting Service Manager , City Crisis Team, Nottinghamshire Healthcare NHS trust

Thank you for taking the time to post your comments about the City Crisis Team.

I am really pleased that you have been honest about your initial relationship with the team but through a meeting with the team manager you were able to express your thoughts and wishes resulting in a person centred individual approach to your care.

I would also like acknowledge your comments about how hard the staff work, I agree with you whole heartedly, they are a very committed and caring team. I will ensure that I pass your kind words on to them.

Once again thank you for posting your comments on patient opinion.

Kind Regards

Ruth Gadd
Service Manager-CRHT (Crisis Resolution Home Treatment)
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