"Husband whent for a colonoscopy newlands day..."

About: Queen Mary's Hospital (Sidcup)

My husband had an appointment for a colonoscopy at 2 pm we got there at 1-15 was caled at 1-30 husband told to put modasy pants on dressing coat and led through waiting room and reception I was told to wait in waiting room I waited till 3- 15 then asked if husband was fineshed at the desk and she went to check and came back and said he hasn't had it yet his next just going in half an hour later another woman asked were her husband was and was told he was next and just going in waited till 4-45 other woman's husband came out not mine waited till 5 asked at desk she went to look and came back and said he has had it done haveing a cup of tea husband came out at 5-05 too me he has sat in there with all the others that kept going in would it not have made more spence for him and the other men to wait in the waiting room with there relative till it was time for them to go in instead of me waiting in the waiting room worrying and him in there on his own at a very anshous time they put a candler in when he first went in and 3 times. The put it in and put it in side wards the doctor said to him it should be straght good job they never had sedation because how much longer would I have not seen him for and would it have worked properly I think this clinic needs a good looking at

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Responses

Response from Queen Mary's Hospital

We are very sorry that you experienced such a long wait, and would like to look into why this delay occurred. Please would you be kind enough to contact our Patient Advice and Liaison Service (PALs) on 01322 428383 or email pals@dvh.nhs.uk so that we may investigate further.

Thank you

The Communications Team Dartford & Gravesham NHS Trust

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