"I was appaulled by the visit to ..."
About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW
What could be improved
I was appaulled by the visit to the maternity unit that my husband and I endured today. It was completely disorganised, massively oversubscribed and led by a 'healthcare assistant' who was unable to answer even basic queries and made a number of inappropriate comments. By the time the huge group collected she had invariably finished the talk about that area of the hospital making the visit a complete waste of time and become extremely disgruntled when asked to repeat. Unfortunately we have no alternative but to come to to James Cook as a result of the difficulties at the Friarage where the care we have received has been exceptional, in complete contrast to today's shambles which left us seriously contemplating a home birth. It was truly awful. I don't think we were the only parents to be who felt like this and will now be very worried about the quality of care/information and negative attitude of staff at JCUH. A horrible experience that has left us very peturbed during what should be a time of great joy and excitement.