"I Don't Feel Comfortable Coming Back"

About: Spire Roding Hospital

I wrote a whole page worth of my full experience and after I hit submit it said there were too many characters but instead of allowing me to edit it deleted the whole thing. I spent an hour writing it... So in summary.

Consultant Experience....

1. Questions fired at me... Felt like a number 2. Insensitive Consultant. I actually cried in my appointment and essentially got a back turned to the computer and a " that's it" (read.. You can get out now). No acknowledgement of me being upset.

3. Not listening to my views 4. Feeling rushed and made to feel like I was treated in an undignified manner

Story from NHS Choices

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Response from Spire Roding Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 0208 709 7859.

I hope to hear from you soon.

Kind regards

Maureen McNabb Nursing Services Manager

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