"A & E"

About: University Hospital Of North Durham

I attended A & E with my son last week and was very impressed with the care and staff at A & E from the moment of arriving at the reception desk to being discharged.

In particular I would like to mention a Nurse within A & E who was fantastic and went beyond their role to make everyone very welcome and reassured.

I was quite worried about my young son and the nurse was very calming and reassuring to me and took time to keep checking we were both ok in between seeing other patients.

I witnessed them with other patients in the reception area and everyone had the same opinion.

What a credit to the team, department and hospital.

I would appreciate this being passed on to them to have recognition of their care.

They deserve credit and an excellent appraisal for customer care.

Well done and thank you

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your visit to A&E at the University Hospital of North Durham with your son.

I am very pleased to hear that you had a positive experience and that you are happy with the care he received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774