"Fobbed off"

About: Bishop Auckland Hospital

I visited this hospital after seeing my GP in July with a foot/ankle injury. I was in incredible pain to be told by the staff after xray that I would "find out in a week" and then was told they had finishing seeing me. It was noticed a few weeks later that I had an avulsion on my left ankle and that I was off work for 8 weeks.

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Responses

Response from Bishop Auckland Hospital

Thank you for providing feedback on your visit to Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Manager for the service on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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