"Seem to be falling through the cracks"

About: Chorley & South Ribble Hospital

I was diagnosed with heart failure in May 2015. And was advised I was to have an urgent ct scan to diagnose my condition. My consultant rang to arrange this with the ct department in Preston on the phone during my consultation but was told due to sickness and short staffing there would be a wait. I waited three months. It's now nearly November and I've only just had the stress test done and I'm still unsure what my prognosis is and what my treatment options are going to be.

I had an appointment scheduled for November and was hoping to receive my prognosis but this has just been cancelled and put back to the end of January. I'm a young single mum of one, struggling with several serious health conditions with no support so the stress of waiting is making my conditions worse.

I know the nhs is over stretched and budgets are tight and most of my waiting has been due to the scans I needed performing at Preston but by the time I get my prognosis I'll have waited over 30 weeks and not the 18 weeks nhs targets for treatments state. Therefore I can't recommend this cardiology service.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I can appreciate what an anxious time it is for you as you await your appointment to discuss treatment options and offer my apologies for the cancellation and re-arrangement of your appointment. If you feel it would be helpful to do so, can I ask you to please contact our PALS department on 01772 522972, who will be happy to liaise with the relevant department on your behalf to try to resolve your situation.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback. We were sorry to hear of your experience and appreciate that the cancellation of your appointment and the delay in providing an opportunity to discuss treatment options is exacerbating your anxiety and distress. If you are willing to do so, can we ask you to contact our PALS department on 01772 522972, who will be happy to liaise with the relevant departments to see if there is anything we can do to resolve your situation.

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