"We come to hospital to waste staffs time"

About: Darent Valley Hospital

my three year old woke up in the middle of the night crying with a very bad ear ache and bad chest gave him pain killer but did no good had to take him to AE it was my first time coming to this hospital nurses was not very helpful as i trying to find my way to the waiting room. we was then waiting my son started cough very bad and was vomiting in to a sick bowl while i was trying to help my boy i heard a voice across the room full of other people a nurse saying to me excuse me dont put the sick bowl in the bin you have to empty it in the toilet which i wasnt even thinking to put the bowl in to the bin i was trying to help my child and worried that whether he was goin to be ok. They then called for a check and was telling me this is a emergancy department couldnt i waited untill the morning how stupid is that question to be asked to a worried mum that a child is in pain and vomiting

In the middle Of the night and have very bad chest which he wasnt able to breath properly iam not stupid to not to know what is a emergancy.i was literally shocked when i saw anorther nurse trying to take temperature of a little child who was in pain and very upset didnt alow temperature

To be taking by the nurse the nurse then just chucked the thermometer

Across the table huffing and puffing.like we get ill on purpose and Come to the hospital to waste peoples time.

Story from NHS Choices

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Response from Darent Valley Hospital

We were sorry to read of how unhappy you are with the Paediatric A&E Department and would like to investigate the concerns you have raised. Please would you be kind enough to contact our Patient Advice and Liaison Service (PALs) on 01322 428383 or email pals@dvh.nhs.uk.

Thank you.

The Communication Department Darent Valley Hospital

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