"The out-patient department appeared ..."

About: University Hospital Of North Tees

(as the patient),

What I liked

The out-patient department appeared to be well run, and my daughter was seen within a short time of arriving.

What could be improved

We were unable to expedite her referral to another team when we were made aware that this would be necessary following a test at another hospital. Valuable time (10weeks) was lost as she was left with no alternative but to wait to see the consultant at North Tees before a referral would be made to the appropriate team.

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Response from University Hospital Of North Tees

We're pleased you and your daughter were satisfied with your experience in outpatients, but we're sorry you had a delay in waiting for a further outpatient appointment. Without knowing the detail it's difficult for us to explain why this was but if you would care to contact our patient advice and liaison office on 0800 092 0084 or email PALS.NT@nth.nhs.uk we would be more than happy to try and find out why this happened. Thank you for taking the trouble to leave a comment on NHS Choices.

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