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My outpatient gynaecology visit to Irvine

Posted By Plmode1

"My outpatient gynaecology visit to Irvine"

About: Ayrshire Central Hospital / Gynaecology

(as the patient),

I have chronic pain in my womb area, so was referred by my doctor to a gynaecology specialist in irvine central hospital.

It was pretty easy to find and the unit was well signposted. There were a few areas to park in but at half 1 in the afternoon they were filling quickly; I think we got the last space.

The waiting and reception area was easy to find and was small and wasn't overwhelming, which is important to me personally as I suffer from severe depression and anxiety.

Being a gynaecology unit, it had some kids stuff and books to keep them occupied. I think it could have been a bit easier sitting for 30 minutes if there were some health and wellbeing magazines.

My appointment with Dr Agur was fantastic. He was very polite, seemed to know exactly what he was talking about, and gave me a step by step of what is happening, and the options I have moving forward. He genuinely seemed like he knew everything on my file, was compassionate and understanding. I couldn't have asked for a better consultation. Definitely 5 out of 5.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/10/2015 at 13:16
Published on Care Opinion at 15:47

picture of Eunice Goodwin

Dear Plmode1,

What a lovely post I am glad you would rate your visit a 5 out of 5 and I know that Dr Agur was delighted by your post. If he keeps this up I will need to give him another gold star.

I will also pass your comments about the magazines to the charge nurse to see if we can improve this in any way.

I hope you are well and thank you so much for getting in touch.

Best wishes,

Eunice

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