"Mental Health services in coventry"

About: Coventry And Warwickshire Partnership NHS Trust / Adult mental health

(as a service user),

In may 2015 I went to my gp regarding my mental health which I have had problems with for 8 years. I rang the crisis team who were great and very helpful. The problem is after that. I had to wait over 12 weeks to see someone as an outpatient in the Caludon centre even though I needed to see someone quite urgently. 2 appointments between June August were cancelled and re arranged for about 12 weeks later! So since my crisis in may where I was diagnosed with Borderline Personality Disorder, I have seen one Dr in the Caludon centre, in July who was covering for another Dr who was off. This Dr made a few plans about getting me some psychotherapy and other things to look into. And il just point out I was actually pregnant at that one appointment so I had a lot of concerns and yet I was given an appointment that was cancelled yet again leaving me even more alone.

So when my august appointment was cancelled I was given another appointment for another 3 months later. So that's in November, still another few weeks from now. So 5 months between appointments is just not good enough. How are people supposed to get better when they are just left for months on end with no help.

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Response from Ian Andrew, Head of Communications and Marketing, Coventry and Warwickshire Partnership NHS Trust

Thanks for leaving your comment about our services. We take all responses like this extremely seriously, and always consider how we could do more to learn from people's experience of our services.

If you are concerned about the service you have received, please contact our Patient Advice and Liaison Service (PALS), who will be able to help you with accessing our services. To contact PALS, write to:

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane



Telephone: 0800 212 445 (Freephone)

024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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