"Excellent service"

About: Hairmyres Hospital / Cardiology Monklands District General Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as the patient),

A few weeks ago I had a heart attack whilst I was in church. I had chest pains which came and went 3 times but the 4th time the pain did not go, I went to the vestry where someone was shocked to see me so ashen. They called 999 – the ambulance crew were first class and rushed me to Monklands Hospital.

The doctors and nurses there were wonderful, all of them so kind. One doctor, I think he was called John Paul, came to see me when I was being transferred to Hairmyers Hospital for further tests – he shook my hand and reassured me I would be fine and I’d be well looked after at Hairmyers. One nurse always put her arms around me and made me feel really special. The treatment I received was second to none.

I then spend a further couple of days at Hairmyers undergoing further tests. Again the treatment could not have been better. I cannot remember the names of all the staff but recall a nurse called Rhona who was very good, as they all were.

I wanted to thank the NHS for the excellent treatment I received. Hospitals receive so much negative press but my treatment was so very good.

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Responses

Response from Margaret Barbour, Service Manager, Emergency & Medicine Directorate, Monklands Hospital, NHS Lanarkshire

picture of Margaret Barbour

Dear Maestro364

Thank you for your message detailing your recent care at Monklands Emergency Department. I appreciate this must have been a very worrying time for you and I hope you are now recovering well.

Our staff always strive to give the best possible care at all times and will be delighted that you have taken the time to send your feedback, and I will ensure that your kind comments are passed to the relevant staff.

With best wishes

Margaret Barbour

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Response from Martin Esposito, Patient Experience Manager, Corporate Affairs and Engagement Department, Scottish Ambulance Service

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Dear Maestro364

Thank you for sharing your story. I was so sorry to read about your heart attack but pleased to read about the excellent treatment you received from everbody involved in your care.

I hope that you are recovering well.

take care

Martin.

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Response from Susan Friel, Chief of Nursing Services, Hairmyres Hospital, NHS Lanarkshire

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Dear Maestro364

I would re-iterate both my colleagues' comments above, and hope you are feeling better after what must have been a frightening experience. I will be sure to pass on you comments to Rhona and the rest of the team who looked after you.

All the best for a speedy recovery

Susan

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