"Physiotherapy excellent"

About: Queen Victoria Hospital / Rehabilitation

(as the patient),

I was referred to the phsio dept for a minor problem but could not have been treated any better.

Marc was excellent he explained everything to me before he examined me then again before treatment. He went the extra mile to ensure I recovered from my injury. He didn't rush the appointment or try to curtail the number of visits. I would defiantly recommend QVH to my friends and family if they ever need treatment.

All the staff appeared happy and willing to help. I was a bit lost at first and 2 people stopped to ask if I needed help to find the department. I have been treated in large hospitals where this would never happen. Your staff are a credit to the NHS.

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Zoomer245

Thank you for taking the time to post your experience.

I have passed your feedback onto Marc Tramontin who is our Therapy Services Manager and who was delighted to receive your positive and kind comments.

He would like to thank you personally for taking the time to describe the impact that physiotherapy has made to your personal progress. In addition Marc wishes to add that the therapists continue to strive to offer an excellent service and experience and aim to provide our patients with the best clinic outcome possible.

Kind regards,

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