"Day Surgery"

About: St Mary's Hospital

After suffering a wrist fracture earlier this year, I have had ongoing problems and been back and forth since.

Finally it was agreed that I had carpal tunnel syndrome last Friday, 16 October.

My doctor said they would put in an urgent request to have the op and would see me again in 2 months when hopefully the op would have been done.

Got a call later afternoon saying they had a slot on Monday 19th and would I be available to come in?

Of course I said yes.

Turned up very early but didn't go down for the op till after 12.30 as they had a couple of big cases before mine.

No problem for me as had a paper and book to read.

All the time I was there new patients were coming in and the staff were rushed off their feet.

They had to do all pre-checks etc, get the paperwork done and, as many ops were for cataracts the nurses were having to put drops in the paitents eyes before their ops.

All the time they made sure everyone there was OK and kept apologising for the delay.

After my op, there was a delay in getting the discharge papers sorted, again due to the staff rushing about with the same problems as above.

I have nothing but praise for the unit and everyone that was working on that very busy day, from the guy that me a lovely cuppa after the op to the surgeon who carried the op out.

And I would also like to say thanks to the new Filipino staff, some of who were, I think, working that day.

From my experience in the past at another hospital, they are very kind and courteous and a great addition to St Mary's.

Please pass my thanks on to all the staff at the Day Surgery Unit for making my op far more doable than I was expecting.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Mary's Hospital

Many thanks for taking the time to post this valuable feedback, which has been shared with staff. I was pleased to read that you had positive experience and would like to take this opportunity to wish you a speedy recovery

  • {{helpful}} of {{total()}} people think this response is helpful