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False statistics

Story from nhs.uk

"False statistics"

About: Royal Preston Hospital

ENT appointment given by phone letter arrived 3 days later 10 minutes after letter phone call to cancel the urgent appointment requested by GP

Is this a case of all patients are given an appointment within a set time - but we do not hour them?

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 22/10/2015 at 08:53
Published on Care Opinion at 10:17

Thank you for your comments, we are sorry to hear of the frustrations caused in relation to your ENT appointment. We would appreciate the opportunity to discuss this in more detail with you and liaise with the department on your behalf. If you be happy to do so, could we ask that you contact our PALS department on 01772 522972

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Response from Royal Preston Hospital 8 years ago
Royal Preston Hospital

Submitted on 22/10/2015 at 09:50
Published on nhs.uk on 24/10/2015 at 02:32

Thank you for your comments, we are sorry to hear of the frustration being caused in relation to your ENT appointments.

We would appreciate the opportunity to discuss the issues you have raised in more detail and to liaise with the department on your behalf.

If you would be happy to do so, can we ask you to please contact our PALS team on 01772 522972.

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