"day care unit nhnn, not fed, no water, no nurse..."

About: National Hospital for Neurology & Neurosurgery, Queen Square

I visited a couple of weeks ago and am not very mobile.

Nurse checked me in, took blood pressure etc, then disappeared

There was no water, no food despite being there all day, they did offer me a sandwich but they should know I can't eat bread

I felt quite isolated and insecure and although I told them I needed support, this was not provided adequately

Very long wait times for dr's, no updates, when asked the nurse simply replies, "I have no idea"

Complicated hospital with poor signage

I was in the day addmitions department 2nd floor, of the royal homopathic hospital on great ormond street which is part of nhnn

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience at the Day Care Unit, National Hospital for Neurology & Neurosurgery, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.