"Over the years, I have been a ..."

About: University Hospital Of Hartlepool

(as the patient),

What I liked

Over the years, I have been a regular at our wonderful hospital--In patient, outpatient, day surgery and even emergency surgery.

The treatment I have received, each and every time, has been totally first class.

The working relationship between my GP's surgery and the hospital is also first class.

My sister is a nurse in Kent, and when we talk on the phone, if I mention an ailment I'm having, she says " No problem there Ian--just see your GP, and you'll be in hospital and sorted by the weekend"

She really is amazed at the time-scales here in Hartlepool, and often comments that Hartepool is the place to be if you have a medical problem that needs sorting quickly.

And yes--I even enjoy hospital food.

Keep up the good work and the excellent service.

What could be improved

My only complaint would be the time that discharged patients have to wait for medication from the pharmacy.

I accept that it must be an extremely busy pharmacy, obviously, but other patients I have spoken to, say exactly the same about the time hanging around waiting for meds.

Story from NHS Choices

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Responses

Response from University Hospital Of Hartlepool

Thank you for your very kind comments about the service you receive at the University Hospital of Hartlepool. However we’re sorry that you had to wait for your medication. Ensuring you have your medication on time is the joint responsibility of the ward and pharmacy and we are carrying out a great deal of work to try and streamline this process to make it more convenient for patients.

Thank you for taking the time to leave your comments on NHS Choices.

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