"I will make a formal complaint"

About: St Mary's Hospital (London)

Can't even get through to PALS and the switchboard was very rude, good to see it runs through the hospital.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very disappointed to read your comments about PALS and the switchboard and that you wish to make a formal complaint.

Please accept our apologies.

Your comments have been passed onto senior managers.

Unfortunately, PALS are experiencing a very busy time and if we are speaking to patients face to face, we are unable to speak to people on the telephone.

If you leave a message, we will respond back as soon as possible. Patient Advice and Laision Service (PALS) would like the chance to speak to you further about your concerns.

Please contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk.

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