"Exemplary department in exemplary hospital"

My breath was taken away when I attended the ENT clinic. I made a mistake with my appointment time and was nearly an hour late. No problem. Admin staff sorted me out and were courteous and respectful. Clinical staff were accommodating and kind. The department was spotless, not at all busy and had an atmosphere of calm purposefulness. I felt I was in the best hands at all times. I didn't have to wait for tests, had immediate followup with my consultant and a plan of action was put together. Marvellous.