"Dental staff excellent but reception staff less so"

About: Leeds Dental Hospital

I have attended the dental hospital a number of times and cannot fault the dental staff / students. They make you feel very comfortable and are very patient and I fully understand the wait as some people are very anxious. But trying to contact the dental department by phone is not possible at all!! My daughter had an appointment made that I received by post, we were due to be on holiday at the time of the appointment, I tried so many times to contact them, which ended in her appointment being cancelled and having to be referred again through out dentist! When we did go for the appointment, dental staff were fantastic!! Can not fault them, but whilst I was in the waiting room, I could hear the phone constantly ringing and the receptionist never answered!! I think they answered the phone once every hour, even when they weren't busy, I now know why it was so hard for me to get in touch with them in the first place.

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Responses

Response from Leeds Teaching Hospitals

Dear Anonymous

Thank you for your feedback, it's fantastic to read that you were happy with the dental care you received. Your comments regarding the telephone service are very useful to us and will be passed to the management team at the Leeds Dental Hospital to see where improvements can be made.

Kindest regards

Rosie

Senior Nurse

Patient Experience Team