This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"my 2nd visit: amazing staff"

About: University Hospitals of Derby and Burton NHS Foundation Trust

(as the patient),

This was my 2nd visit to this hospital. I phoned for x-ray appointment at 8. 30 offered a time of 10. 15. Brilliant. I thought that was quick. Anyway, my son said I will take you before work it will save you going on 2 bus trips. Left home 9. 00 I always like to arrive early. To my surprise speaking to reception staff (super lady), she said go down to x-ray department. Well, I just got to the seating outside and another nurse took me in, helped me with my coat shirt, and I could not have asked for better treatment anywhere. To cut a long story short, what super, polite staff. I was back sat in my sofa within exactly. 1 hour from leaving my home, a nearly 20 mile round trip.

Now please to all the people who moan about our super NHS, read this. This is my personal experience, I cannot praise the staff I met highly enough, Thanks ladies' you know who you are! One very grateful OAP. Be lucky, keep smiling!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Umar Zamman, Head of Complaints, University Hospitals of Derby and Burton NHS Foundation Trust 8 years ago
Umar Zamman
Head of Complaints,
University Hospitals of Derby and Burton NHS Foundation Trust
Submitted on 02/11/2015 at 14:23
Published on Care Opinion at 15:52


Good afternoon


Thank you for you kind comments. We will ensure that we pass your feedback to the relevant departments.


With regards
Patient Advice and Liaison Services
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k