"Still sad for NHS"

Colchester General Hospital replied on 30 September 2015

I am extremely concerned by what you say in your email and would like to ask a colleague to look at the very serious issues that you raise. Therefore, I would be grateful if you could email your name, address, date of birth and daytime phone number to info@colchesterhospital.nhs.uk and quote "complaint re refund on parking" so that we can contact you to find out more. Please, please, get in touch. Thank you.

Above is a very prompt reply to my concerns with the treatment I received from the General Office on the 7th September...I passed on my details etc and.on the 5th October I received a positive email from a person in the PALS department informing me that they had passed it over to the Facilities Manager to call me.......unfortunately they were just 'words' because it is now the 19th October and to date I have had no further communication !!!!!!

I repeat that if you cannot address/resolve issues by picking up a telephone then what hope is there for patients !!!!!!