"Would not recommend this department"

About: Eastbourne District General Hospital

My father is under the 'care' of the neurology department at present. Communication has been terrible. A referral letter for tests in July was somehow 'lost' and without me chasing we would not have known. A second request letter has only recently been sent - which we were told would be dealt with urgently - and my father (unable to leave the house due to the pain) has a further 3-4 week wait time, at the earliest, for his tests. If the original referral letter had been processed my father would have had his tests by now and maybe the results too. My father was also recently sent a letter requesting he had blood tests taken but with no explanation as to why and where to collect the results from. On top of this the consultant my father and I had been dealing with has left the hospital as they were a locum. Having tried to speak to another consultant last week, I was told none were available in the department as they were on leave. I am totally frustrated and disheartened by this ongoing experience while my poor father is in such pain. I contacted PALS but they were not of much use. I don't want anyone else to have to go through what we are.

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Responses

Response from Eastbourne District General Hospital

We are deeply concerned to read your posting on NHS choices, and to learn of your frustration in communicating with Neurology Services at Eastbourne DGH about your father's condition. We are also sorry to hear about the appointment issues you raise.

As a Trust we are committed to providing a high quality service, however, we clearly recognise that is not what you describe.

Please be assured we take your comments seriously and the Service Manager for Neurology, Graham Rayner would like the opportunity to speak to you to gather more information. This will enable him to look into your concerns in greater detail.

If you are willing to do this, he can be contacted on: 01323 417400 extn 5849.

In the meantime we have shared your posting with appropriate staff to reflect and act upon accordingly.

We sincerely hope that you feel able to make contact, so that we can address your concerns, and apologise for the fact that your experience has been poor.