"Would not recommend this department"

My father is under the 'care' of the neurology department at present. Communication has been terrible. A referral letter for tests in July was somehow 'lost' and without me chasing we would not have known. A second request letter has only recently been sent - which we were told would be dealt with urgently - and my father (unable to leave the house due to the pain) has a further 3-4 week wait time, at the earliest, for his tests. If the original referral letter had been processed my father would have had his tests by now and maybe the results too. My father was also recently sent a letter requesting he had blood tests taken but with no explanation as to why and where to collect the results from. On top of this the consultant my father and I had been dealing with has left the hospital as they were a locum. Having tried to speak to another consultant last week, I was told none were available in the department as they were on leave. I am totally frustrated and disheartened by this ongoing experience while my poor father is in such pain. I contacted PALS but they were not of much use. I don't want anyone else to have to go through what we are.