"Not very helpful"

About: Parklands Hospital

it seems as if the staff at Parklands expect us patients with Mental illness to cope with it on our own because if you try reaching out for help to them and state just how strong your suicidel thoughts are or if you end up in A & E because you are in distress or have thoughts of suicide, the crisis team from Parklands will attend in the morning to assess you which is a short assessment and not a thorough assessment and then will just end up discharging you even though you are still having thoughts of suicide which is a disgrace. Bring back Park Prewett.

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Response from Parklands Hospital

Thank you for taking the time to post your valuable feedback and we are very sorry to learn about your experience with our service.

Our A and E Liaison service endeavours to provide a comprehensive assessment of anyone who has not had previous contact with local mental health services. For our local service users we do look at the current presentation, while bearing in mind someone’s history, in an attempt to provide appropriate support and advice on a way forward.

In Southern Health NHS Foundation Trust we embrace a ‘recovery focussed’ approach, whereby we aim to support and empower people to develop or use their strengths and skills to live their own life. Our liaison team aim to work collaboratively with the service user and their core care team, alongside other statutory and voluntary agencies, to develop a’ crisis/contingency plan’ to move forward from hospital admission being the only treatment option, as was the case many years ago. We are in the process of building up our liaison service so assessments are available 24 hours per day, this is in response to hearing about similar frustrations about having to wait until the morning to be reviewed."

We would welcome the opportunity to discuss your experience further if you wish and can be contacted on 02380 84065 or by email: hp-tr.customerexperience@nhs.net for assistance. Kind regards

Jane Tibble Customer Experience Advisor

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