"Nothing at all."

About: Darlington Memorial Hospital

(as the patient),

What I liked

Nothing at all.

What could be improved

Consideration for the individual patient rather than following a one size fits all policy. It is not acceptable for nursing staff to inform a patient on return from theatre that there are many other patients who are more needy on the ward and therefore care for people like me will be minimal.

Anything else?

There is absolutely no psychological or emotional backup for breast cancer patients at this hospital.

Story from NHS Choices

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Response from Darlington Memorial Hospital

We are extremely sorry to hear that you did not have a positive experience at Darlington Memorial Hospital and felt let down by the services available.

The Trust works closely with McMillan Cancer Support to offer such services to patients and we are sorry if you were not informed of these. We would like to invite you to contact the Trust's Patient Advice and Liaison Service (PALS) to discuss your comments further so that we may be able to offer some reassurance and make any improvements where necessary. The telephone number for PALS is: 01325 743887

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