"Waiting times after a miscarriage confirmed."

About: Heartlands Hospital / Gynaecology

(as the patient),

My missed miscarriage had been confirmed at the beginning of the week and I was seen at heartlands on the Friday. I had to wait over 2 hours to be seen despite having an appointment. I was in a room with pregnant women despite feeling distraught. Better management needs to be adhered to here. Are feelings not considered in this situation? Once my partner had raised the issue, we were seen but the nurse was unaware as to why we were there and it even more painful to keep having to go through the problem despite the doctor making the appointment in the first place and making them aware as to why I was attending the scan. I was treated well by the nurses however, once I was seen.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Charlie1981

Thank you very much for your post regarding your recent experience at Heartlands Hospital.

I am extremely sorry that you went through this and would very much like the opportunity to look into this in more detail.

I do understand that this is a difficult time for you and would like to assure you that your feedback is important to us. Patient feedback is how we ensure that we are getting things right, but also helps us to identify processes that are not working so well, to enable us to make changes to improve things for our patients and their families.

However I am pleased to note that you found the nursing staff to be kind and caring once you were seen.

Can I please ask you to contact me directly when you feel up to it? I can be contacted either by telephone 9am - 4pm Monday to Friday on 0121 424 0808 (if I am not available a member of the team will take your details and ensure that I get the message and I will call you back) or by email:

marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you.

Kindest regards

Marie Helebert

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Heartlands Hospital

Dear Charlie1981

Thank you very much for your post regarding your recent experience at Heartlands Hospital.

I am extremely sorry that you went through this and would very much like the opportunity to look into this in more detail.

I do understand that this is a difficult time for you and would like to assure you that your feedback is important to us. Patient feedback is how we ensure that we are getting things right, but also helps us to identify processes that are not working so well, to enable us to make changes to improve things for our patients and their families.

However I am pleased to note that you found the nursing staff to be kind and caring once you were seen.

Can I please ask you to contact me directly when you feel up to it? I can be contacted either by telephone 9am - 4pm Monday to Friday on 0121 424 0808 (if I am not available a member of the team will take your details and ensure that I get the message and I will call you back) or by email: marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you.

Kindest regards

Marie Helebert

  • {{helpful}} of {{total()}} people think this response is helpful