"Emergency care"

About: East Surrey Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My nan had a stroke on friday, everyone from the paramedics at her house, who recognised us from a previous incident were very caring, we got blue lighted straight into resus at 530pm, she went straight in, was in the ct scanner by 6pm and in a ward by 9pm. a very tiring day for us all but the care she recieved was outstanding, kind and informative, and most of all respectful to her. she s still in now, but I know she is being well looked after

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Response from Surrey and Sussex Healthcare NHS Trust

Dear relieved grand-daughter

I am so pleased that we were able to help your Nan so quickly and thank you very much for you feedback.

I will let the stroke team know and I guarantee that it will only make them try even harder for our next patient and their family!

I wish your Nan and your family all the best and please let us know if you need anything.

Kindest regards

Dr Ben Mearns

Chief of Medicine

Response from Louise Hutchinson, Patient Experience Lead, South East Coast Ambulance Service NHS Foundation Trust

Dear 'relieved granddaughter'

Thank you so much for taking the time to feed back, and so quickly, about the care your nan received on Friday when she had a stroke. It must have been a very frightening and stressful time for all of you, and I'm so pleased to hear that the ambulance crew were so caring and got her to hospital quickly.

If you would like me to pass on your comment to the crew I would be very pleased to do so, as it really means a lot to them to receive thanks from patients and their families. In order to identify the crew in question I would just need to know the address at which we attended your nan, so if you do have time, please email me at louise.hutchinson@secamb.nhs.uk

I know that nans are very special people, and offer my very best wishes to your nan for a good recovery, and to you and your family, as I'm sure you'll be worried about her until she's on the mend and home again.

With thanks and kind regards, Louise Hutchinson

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