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Very Impressive Weekend service

Story from nhs.uk

"Very Impressive Weekend service"

About: Witney Community Hospital

Very impressed.

Called the NHS line with bad kidney pains at 6.50pm on a Saturday afternoon to be told I need to go straight to Witney Minor Injuries. They made an appointment for me for 7.10pm. The staff were expecting me on arrival and I went straight in to see a doctor. The doctor gave me a through examination and even called the John Radcliffe to see if I needed to go straight there for a scan.

Luckily I did not.

They suggested I called my doctor on the Monday as I needed further treatment.

My doctor actually called me Monday am and had received all the notes from the Minor Injuries already.

I have since had a scan, seen a specialist and have further appointments booked for the 20th November.

All completed in less than 6 weeks! Exemplary services all round.

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Responses

Response from Mandy Mckendry, Patient Experience and involvement lead, Community, Oxford Health NHS Foundation Trust 8 years ago
Mandy Mckendry
Patient Experience and involvement lead, Community,
Oxford Health NHS Foundation Trust

Submitted on 19/10/2015 at 09:00
Published on Care Opinion at 14:46

picture of Mandy Mckendry

Thank you for telling us about your expereince at the Witney Minor Injuries. I am pleased to hear your expereinces were positive. We like to hear what has gone well but also where we can make improvements so your feedback was really useful. I hope you feel better soon. Mandy. Patient Experience and Involvement Lead.

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Response from John Daniels, Modern Matron & Clinical Development Lead for Urgent Care, Oxford Health NHS Foundation Trust 8 years ago
John Daniels
Modern Matron & Clinical Development Lead for Urgent Care,
Oxford Health NHS Foundation Trust

Submitted on 19/10/2015 at 09:56
Published on Care Opinion at 14:46

picture of John Daniels

Always great to hear such positive feedback, thank you! Our out of hours medical service can be found in the same location as our minor injury unit and works closely with 111 to provide the best possible care. I'll be sure to pass your thanks onto the Witney team and once again, thank you for taking the time get in touch. John

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Response from Witney Community Hospital 8 years ago
Witney Community Hospital

Submitted on 19/10/2015 at 10:23
Published on nhs.uk on 20/10/2015 at 02:31

Thank you for taking the time to leave a comment about the service you received at Witney Community Hospital. I will share this with the relevant manager for the service.

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