"I'm going in to have surgery."

About: Croydon University Hospital

The poor language skills poor people skills don't get me wrong there are some amazing staff that do a fantastic job .my mum had to stay in she was is queens 1 the nurses where great the night staff not so much . The hospital was never built to care for the amount of people who come through the door every day .

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Responses

Response from Croydon University Hospital

Dear Anonymous

I am sorry that you and your mother had a mixed experience of care from this hospital, as all our staff should aim to provide a high standard of care and an excellent patient experience. It is good to read that some of our staff did a fantastic job and I have passed on your comments to the senior nurse responsible for our Queens 1 ward so that they can share your kind words and also review the care provided at night.

There has been a hospital on this site since 1885, so there have been many changes to the buildings used over that time to reflect changes in the local population and technology. It is a fact that the number of people using the hospital continues to increase and we have just started work on the latest improvement to our buildings, the construction of a new Accident and Emergency department to replace the previous building which dates back to the 1980's.

Kind regards

Graham Richardson Deputy Manager, PALS and Complaints

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