"Referring online complaint-type reviews back to..."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
Posted by 10 month wait
PALS staff try to be helpful but their hands are tied.
They seemingly have no input re. on-going issues with any admin. matters e.g. numerous appointment letters sent out 'in error by staff' (quoting from a letter I received when writing to the Complaints Dept.), appointments cancelled late the day before/the day of said appointments and notified to the patient upon attending and confusing/mis-spelt admission letters denoting more than one location/ward the patient has to attend for treatment on one given day.
The 18 week patient's right to start treatment by a consultant led member of the team certainly does not exist for certain areas of orthopaedics at this hospital.
PALS cannot do anything about this but may refer you to the Croydon Commissioning Group or MP.