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Daughters stay in Hospital

Story from nhs.uk

"Daughters stay in Hospital"

About: Good Hope Hospital

After visiting my daughter for 5 days on Ward 17 the toilet near the chapel had not been cleaned as from day one the sanitary bin was overflowing.

The lift from ground to first floor has had a purple surgical glove on the floor for 4 days.

Ward 17 was very clean but visitors were not allowed to sit on the beds for fear of cross contamination,now i'm no expert but if the lifts and more importantly toilets aren't cleaned daily (toilets checked 3 times a day)i think the cross contamination starts at that point.

very disapointed

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Responses

Response from Good Hope Hospital 7 years ago
Good Hope Hospital

Submitted on 25/10/2016 at 15:20
Published on nhs.uk on 26/10/2016 at 02:30

Hello,

Thank you for taking the time to post your comments, following your daughters stay in Good Hope Hospital in 2015.

I am sorry to have read your comments and how disappointed you were.

If you would be willing to provide further details such as the date and your contact details, as a Trust we would be more than happy to look into these issues.

You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net

Yours sincerely

Patient Services Team

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