"not impressed"

About: Royal Preston Hospital

Me and my partner took our five week old baby girl to the primary care unit at The royal Preston hospital. We arrived at 9.30pm and we had to wait an hour to see the doctor. They then sent us to the childrens ward were we then had to wait till 5.30am just to be seen by the doctor. We then had to wait even longer for blood test results to come back. The waiting area was very unclean and untidy. Some children had to go to sleep on the floor even tho there were beds available. I think its a disgrace and I wouldn't recommend this hospital to anyone

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. We were very sorry to hear of your experience when you recently attended the Children's Ward with your daughter.

Yours is not an experience we would want for any of our patients or their families and your comments have been shared with managers and senior staff in the Paediatric Department. If you feel it would be helpful to discuss your concerns in more detail, please do not hesitate to contact our Customer Care Department on 01772 522521.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We were very sorry to hear of your experience when you recently attended the Children's Ward with your daughter. Yours is not an experience we would want for any of our patients or their families and your comments have been shared with managers and senior staff in the Paediatric Department. If you feel it would be helpful to discuss your concerns in more detail, please do not hesitate to contact our Customer Care Department on 01772 522521.

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