"Didn't feel welcome"

About: Dilke Memorial Hospital

Staff at minor injuries unit huffed and puffed because I'd neither called 111 or my GP out of hours before attending with my 18 month old at 10.30 at night. If this is the procedure to follow then the text on your website is misleading. It mentions treatment of minor illnesses with no appointment necessary. It doesn't mention anywhere that you should be referred by 111 or your doctor.

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Responses

Response from Dilke Memorial Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your recent experiences at Dilke Hospital Minor Injuries Unit - Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk

Best wishes,

The Team at Gloucestershire Care Services NHS Trust

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