"visit to neuro"

About: The Royal Victoria Infirmary

i was very satisfied with the time i had to wait for an appointment and the very friendly reception staff.unfortunatley my appointment left me more confused and frustrated after i had spoken to the dr.yes they gave me a physical examination after i gave them my symptoms and years of my medical history.then they mentioned neurological function disorder wich i had never heard of and mentioned maybe i could see a phsycologist.on three seperate occasions i tried to ask a question and they just carried on writing without looking are answering me.i had taken my sister who is a very intelligent solicitor.and when she asked if there could be a follow up apt they were quite rude when they said no.i acctualy felt very let down and upset at how i had been made to feel and no information are a leaflet to explain what they had said they thought my problems were. i am now thinking of going to see paying for a private consultation with a neurologist as i am not certain i recieved the best treatment.

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Response from The Royal Victoria Infirmary

Thank for taking the time to give us some feedback about your recent experience in Neurology at the RVI. We are very sorry that you did not feel that the information provided or the outcome from your consultation were as helpful as you would have liked. We are disappointed to hear that you felt the Doctor was rude and would wish to apologise for this.

If you would like to contact the Directorate Manager for Neurosciences, Ewan Dick on 0191 282 1507, he would be happy to discuss your appointment in more detail to better understand the concerns you have raised and see if there is anything further we can do to help you achieve a more informed outcome following your visit.

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