"Lack of post op aftercare"

About: John Radcliffe Hospital

I had surgery to remove a spinal tumour and fusion in July 2015. I suffered a few complications, one being csf leaks which was treated by a lumbar drain.

This meant 3.5 weeks in hospital.

My surgeon and their team treated me well and kept me informed while I was an inpatient.

Since being discharged, I have had absolutely no aftercare.

My surgeon had recommended physio, even while I was an inpatient, but nothing was organised.

My supposed 2/3 month follow up was scheduled for 4 month post op and has now been changed to 6 months!

I think this is just crazy.

Why bother doing such excellent surgery if you don't check that things are going right later on?

After major surgery and complications, you would think I would be followed up and checked, but no!

I have no idea if the pain I am getting in my back and leg is normal for this point post op or if there is something wrong - but I have no way of contacting my surgeon to ask them.

Surely aftercare is really important to someone's recovery?

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your recent experience at the John Radcliffe Hospital.

We are very sorry that your treatment was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team on 01865 227128 or at complaints@ouh.nhs.uk and we will be happy to discuss the complaint process with you.

Kind regards.

Complaints Team

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