"Avoid the phlebotomy department - 2hr wait!"

About: Queen Elizabeth Hospital (Greater London)

I've been unfortunate enough to come to the phlebotomy department on several occasions for blood tests. Without exception there has has been a wait of over an hour, sometimes two. Every seat in the waiting area is taken, with patients routinely standing against walls and sitting on floors.

On the last occasion when I was finally seen, the nurse didn't apologise for the wait, and had propped open a door with an full sharps bin.

I find it hard to believe how these huge delays are just accepted by the hospital, with no sign of any attempt to improve them.

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Responses

Response from Queen Elizabeth Hospital

Please be assured that all the concerns you have raised are acknowledged and have been highlighted to the whole team by sharing your experience with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients.

Kind regards

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