"Two visits - 5 star treatment"

About: King's Mill Hospital

I am writing to convey my thanks and appreciation for the treatment I received on two occasions this year when I attended at KIngs Mill Hospital. The first visit was to fracture clinic after I sustained a compound fracture of my big toe due to my horse standing on it. The fracture clinic staff were excellent and the Doctor I was treated by was efficient and yet kind in their approach, not an easy thing to do. A big thank you. The second time was after a horse riding accident. I injured my back and did not seek a medical opinion at the time. Three weeks later I was still in so much pain I was afraid something was seriously wrong. The staff in Accident and Emergency were wonderful from start to finish. The triage nurse was exactly what I needed, compassionate, professional and caring. I was so moved I almost started crying. The Doctor I saw was experienced and knowledgeable, listening carefully and then examining me. They explained clearly what the problem was and treated me with medication that worked. I slept that night for the first time in three weeks. The department was busy but at no time did I feel that the staff were hurried. I was in pain and anxious, that was addressed immediately. I am on the mend, albeit slowly, but I felt I had to let others know about my positive experience, how I felt safe in the hands of the doctors and nurses. Thank you very much.

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Responses

Response from King's Mill Hospital

Dear Maureen,

Thank you for taking the time to post your comment.

We are really pleased to hear how well you were recently cared for by our staff on the fracture clinic and in our Emergency Department. Your feedback is much appreciated and has been shared with the teams involved in your care. We hope you recovery continues well.

Kind regards,

Communications team,

Sherwood Forest Hospitals.

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