"Very dissapointing service"

About: Bradford Royal Infirmary

the time scale for the appointments is excessive. The fact that I had to chase the hospital to get an urgent appointment sorted out from the Dr who referred me was disappointing. Then that appointment was cancelled and a second one scheduled. The Dr's doing the laser don't seam to understand travel time to and from the hospital. This service isn't provided locally, and you cannot drive yourself even if you had a licence and vehicle to do so.

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Responses

Response from Bradford Royal Infirmary

I am very sorry to hear about your experience, it is not acceptable; please accept my apologies. The trust welcomes patient feedback as it enables us to continually improve our service and stop these poor experiences.

I will pass your comments to the head of patient booking for information, however if you wish to speak directly to someone about your case please contact the PALS department on 01274 364021, or email pals@bthft.nhs.uk. They will be happy to help further. Thank you.

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