"Discharged without even looking my mouth"

About: The Royal London Hospital

I was referred to the Macillofacial surgery to be seen by a Consultant, unfortunately I had to be seen by one of his straff dentist. I've been in severe pain after treatments at the Restorative for build ups a couple of years ago, my jaw is not aligned and cracks now my mouth opens to one side ever since.

As soon as I was called in the dentist sat me by their desk and told me I need to be referred to the Restorative, i told them my spinal surgeon suggested I be seen by max fax as my jaw misalignment could be the the cause of me having neck and arm pain. I also told them I have been back to the Restorative consultant but they did not do any adjustments to my crowns.

The dentist did not even look in my mouth or look at my jaw relationship or take X-rays. I couldn't even explain my problems they just spoke over me, was straight to the point and their mind was made up.

I now have to go back to my dentist to be referred to restorative which could take months! This was the worst dentist I have been seen by, absolutely careless.

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Response from The Royal London Hospital

We are sorry to read of your experience of our Dental Service and that you were unhappy with your consultation.

We would like to look into this for you but need you to provide us with more detail to do so. Please contact the Patient, Advice and Liaison Service on Tel: 020 3594 2040 or by email: pals@bartshealth.nhs.uk to discuss the concerns you have raised here.

Your feedback is really important to us and we hope that we can use this to improve the service we provide to our patients.

Kind regards

Barts Health NHS Trust

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