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Care Opinion

My wife and I's experience

Posted By Patient P

"My wife and I's experience"

About: Tolworth Hospital / Memory clinic

(as a service user),

The lead nurse Neil made the whole procedure of assessment, explanation and plans for future care an especially reassuring. informative and cheerful experience for myself and my wife.

The Community Mental Health Team for Older People at Tolworth have always been caring and helpful. This last session was most especially good and informative and we are only sorry that the system is now moving stable dementia sufferers like myself to GP care, good though the doctors may be, and that we shall not be attending the Tolworth Clinic in the future.

We feel that Dementia requires expert care, albeit without an immediate hope of a cure, and that any perceived duplication of supervision and help for Dementia sufferers can only be a good thing and worth the financial outlay. That is what we believed was the general consensus.

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Responses

Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 8 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 29/10/2015 at 08:28
Published on Care Opinion at 08:45

Dear Patient P, my name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to provide feedback on the care you have received at Tolworth Hospital and please be assured I will make sure this is passed onto the team and staff concerned as it is always a pleasure for our staff to hear compliments from patients and relatives.

I will also ensure that your feedback regarding your care being transferred to your GP is passed on and I hope that you will continue to receive an excellent service from the GP in the future.


Kind regards

jane
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Response from Tolworth Hospital 8 years ago
Tolworth Hospital

Submitted on 30/12/2015 at 09:42
Published on nhs.uk on 31/12/2015 at 01:30

Dear Patient P, my name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to provide feedback on the care you have received at Tolworth Hospital and please be assured I will make sure this is passed onto the team and staff concerned as it is always a pleasure for our staff to hear compliments from patients and relatives.

I will also ensure that your feedback regarding your care being transferred to your GP is passed on and I hope that you will continue to receive an excellent service from the GP in the future.

Kind regards jane

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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