"The right hand doesn't know what the left and..."

About: University Hospital Of North Tees

Brought my very ill husband into hospital on Friday night. Had fantastic support from A&E staff who got me a wheelchair and directed me to the right department. Lovely treatment in Rapid response and EAU. Specislist was very supportive and explained everything. Felt so confident when I went home and left my husband to be cared for.

The following day i turned up at ward 36 where he'd been taken. By 2pm my husband had stiil not had the much needed medication. After making a fuss the nurse gave my husband some medication that she'd said was from another patients personnel medicine. My GP's expectation was that my husbands heart would be monitored and this did not happen.

After asking 4 nurses and one doctor eventually the ventflon was finally removed, only took me 6 hours to get someone to do this!

My husband was left in room 11 while the room was deep cleaned. Was supposed to be moved to room 12. It was left to me to suggest to the cleaners to remove the empty bed from room 12 and place that in room 11 then put my husband in room 12 in the vacated place.it was the cleaners ego then moved him, nurses did not bat an eyelid which is a little concerning . Nurses appeared to be alwas busy BUT it concerns me that each nurse assumed someone else had done a job or it was the responsibility of someone else. They never seened to know where his medicine card was and it was me who located it on the bottom of the trolly.

Pharmacy seriously needs to be addressed. NO patient should have to wait such an astronomical wait for life saving medication. Doctor doing the rounds on Snday was appaulled about the delay. The medication prescribed should have 8 hours between doses, instead on Saturday my husband had 3 doses in 9 hours!

My husband is lucky he's got me to fight his corner, what about those other elderly patients who don't? Whose going to get them water? The nurses, the health care assistants? I don't think so, they'll think someone else has gone to do it!

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Responses

Response from University Hospital Of North Tees

We're very sorry to hear you and your husband feel let down by his recent stay in hospital. We'd be more than willing to discuss your concerns. If you would like to do this then please contact our patient experience team at patientexperience@nth.nhs.uk

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