"Exemplary treatment by A and E staff."
About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR
Posted by MD
My brother arrived at A and E with a bad back - not the place to go. In his defence, he has Aspergers Syndrome (autism) and is totally deaf without any speech so hasn't the mental capacity to realise that he is wasting resources and should go to his GP. If I had known where he had gone, I would have stopped him.
I received a call from a nurse, who supported him throughout his time there and arranged a sign interpreter.
She also kept me up to date with what was happening with his treatment.
Despite the fact that A and E was not where he should have gone, his treatment was exemplary and I would like to thank all the staff that dealt with this situation. The NHS is overstretched, as we all know, but humane treatment still exists and should be applauded.
Thank you to all concerned.